It’s no secret that consumer confidence in the energy retail market has dropped in recent years. One of the consistent themes we’ve seen highlighted in recent Ofgem publications is the importance of regaining consumer trust, and that this a key driver to boosting engagement with the market.
In our latest blog, Senior Analyst Hattie Lunn, discusses how Ofgem is looking to revive consumer confidence in our energy suppliers to improve engagement. We look at the regulator’s ‘Consumer Confidence’ programme, which is expected to begin soon, and note the number of potential regulatory changes it may incur in its mission to raise standards further.
